Clinic Policies

Contact Information and Health Cards

Please kindly inform the office if your contact information has changed. Also, please make sure your health card has not expired. The Ministry of Health and Long Term Care only notify your physician when a patient has been de-rostered from his/her practice because they no longer have OHIP coverage.

Office Hours and Voice Mail

Please call the office during office hours (9:00-12:00, 1:00-5:00) to speak to a secretary.

PLEASE DO NOT LEAVE A VOICEMAIL OUTSIDE OF OFFICE HOURS.

Our front staff have become overwhelmed with the number of voicemails. Checking and replying to all these voicemails takes away from our secretaries' ability to answer phones during office hours, check in patients, and phone patients with important information. Thank you for your continued patience and cooperation.

General Practice Policies

Confidentiality

We take the confidentiality of our patients' health information extremely seriously. Unless required by law, we will not release any details regarding your/your child's health without your prior consent.
This office is fully compliant with The Ontario Government's Personal Health Information Protection Act, and our computerized records system is protected against loss of data and unauthorized access.

Appointments

Except in emergency situations, patients are seen by appointment only.
Appointments can be made online through our website or by telephone. We encourage using our online booking system for non-urgent appointments.
When making an appointment, please inform the reception staff the nature of the problem(s) so s/he can book the appropriate amount of time for the appointment.
When booking an appointment, please inform the receptionist if you will need a form or note completed.
If you schedule an appointment, the scheduled time is reserved specifically for you/your child.
Notice for cancelling an appointment must be given 24 hours in advance of the appointment day/time.
Missed appointments and late arrivals cause inconvenience to other patients who could have otherwise been seen in that time. Accordingly, time missed will be billed to the patient/guardian.

Insured Services (OHIP Covered services)

Please bring your/your child's valid OHIP card to each appointment. If the card is invalid, you will be billed directly for the visit.
If your child does not have OHIP coverage but has private insurance, we will bill you for the services and provide you with an official receipt. Use this receipt to claim reimbursement with your third-party insurer.
If your baby is a newborn, the OHIP number from the hospital is only temporary. You must register with OHIP as soon as possible to obtain a valid permanent OHIP card.

Non-Insured Services (Services Not Covered by OHIP)

OHIP does not pay for all services provided to a patient by the doctor. Services for which OHIP does not pay are called "non-insured" or "uninsured services".
It is the patient's (or guardian's) responsibility to provide payment for these services when rendered.
For further information about uninsured services provided at this practice, please review the document entitled Information sheet – uninsured services.

Walk-In Appointments

All visits to the doctor are by appointment only.
'Walk-in' patients will not be seen.
If your child is ill, please call the office or use our online booking system and every effort will be made to arrange an appointment on that day.

Medical Residents, Medical Students, and Allied Health Professionals

Occasionally, there will be trainees accompanying the doctor(s) in the office.
We appreciate the opportunity to contribute to the training and development of future doctors and allied health care professionals.
Although it is within your rights to request that trainees not take part in the provision of care to you and/or your child, we strongly encourage our patients to support this arrangement by considering the trainees as part of the treatment team. Please allowing them the privilege of contributing to your/your child's care.